Retentions consultant

rRETENTIONS CONSULTANT-02

King Price is a young, innovative and vibrant insurance company that has taken the industry by storm.

The company was established as a result of several people’s vision to do something different.

We are anxious to invest in employees who will share this passion and vision.

Minimum Requirements

Qualifications:

  • Matric/NQF level 4 or equivalent qualification
  • FAIS Fit and Proper
  • Minimum 32 FAIS credits
  • Preference will be given to applicants with their Financial Services Board Regulatory Exams (RE 1) completed.

Applicants without prior financial advice experience will not be prejudiced.

Experience:

  • Minimum 2 years sales experience is essential
  • Minimum 3 years call centre experience – preferably in a  sales, client care or retention environment in the short term insurance industry

Job Specification

Responsibilities:

  • Sales, retention and client service oriented
  • Our retention advisors are responsible for handling difficult client calls.
  • It is their responsibility to retain clients and make sure these clients remain part of the King Price royal family.
  • Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality and performance standard. All dealings with clients must be in alignment with the company culture and values

Skills and Competencies

Attitudes:

  • Attention to detail/Quality oriented
  • Deadline and results oriented
  • Initiative
  • Enthusiastic and passionate about the job and the company
  • Organised, punctual and excellent time management
  • Teamwork/Collaboration
  • Good judgment/Problem solving
  • Adaptable and resilient
  • Honesty and Integrity
  • Tolerance for stress·

Skills:

  • Selling skills
  • Interpersonal and communication skills
  • Negotiations
  • Administration skills
  • Business acumen
  • Ability to positively influence team and clients
  • Practical learning

Please email CV to sharmini.gangee@kingprice.co.za