The insurance ombudsman in South Africa is a public advocate who investigates complaints against organisations and businesses. The ombudsman is not just one guy… In fact, sometimes he’s a she. These individuals are found in all major areas and you can always approach them, whether it’s for help with life or motor vehicle insurance cover. They’re completely independent and work to resolve issues fairly and efficiently.
How to lodge a complaint
If you have problems with your short term insurance company that can’t be resolved by speaking directly to them, it’s best to get the help of an ombudsman. There are certain steps to take before submitting your complaint.