The sooner you notify us, the quicker we can help you. Please take note of these important time limits:
- Ask your broker or managing agent to report your claim, or any incident that may lead to a claim, to us via Felix as soon as possible, but no later than 30 days after any incident.
- If you can’t get hold of your broker or managing agent, or if it’s after hours, you can phone us direct on 0860 11 11 07.
- This includes incidents that you don’t want to claim for right away, but which may result in a claim in the future.