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How to submit a claim

While we hope the bug never hacks you, here’s what to do if it does

In a nutshell

Cybersure is the cybercure for businesses that rely on their computer systems… Which means just about every modern business, including yours. Cybersure insures your business against financial loss, business interruption and reputational damage that result from cyber incidents. It covers your software and data, and it protects you against liability arising from the misuse of, and third party attacks on, your IT infrastructure. Your cybersure cover also includes data breach expenses, extra costs, incident response, expert support and loss of income, as a result of insured incidents.

Cyber incident call centre details

Our cyber incident response partner is AVeS. If you’d like to submit a claim, contact their call centre. It’s available 24 hours a day.

Their details are:

AVeS cyber security operations centre


Give them a call

Phone no:. +27 10 020 8714

Send us an email

Email: [email protected]

Please note: The contact details for cybersure claims are stated on your policy schedule.

What to do in the event of a claim

You must tell us about any insured incident as soon as possible, including:

  • Any third party claim or event that may give rise to a third party claim.
  • Any actual or suspected data breach, cyber incident, cyber extortion or cybercrime that may give rise to payment under this policy.

For us to assist you in the best way possible, please:

  • Provide evidence of the insured incident and describe its likely consequences.
  • Take all reasonable and necessary measures to minimize the duration and effect of any insured incident.
  • Do and permit to be done everything practical to establish the cause and extent of the insured incident.
  • Preserve any hardware, software and data, and make them available to us.
  • Provide a detailed breakdown of any costs, expenses and reduction of gross profit, with evidence, including any applicable reports, books of accounts, bills, invoices or other documents that we may require.
  • Comply with any reasonable recommendations made by us.