Maintenance plan management

Maintenance plan management

When we manage your MRRP, your buildings and budget are always in great shape

In a nutshell

Managing agents are perfectly placed to deal with routine and emergency maintenance issues… King Price community insurance is perfectly placed to project manage all the planned capital works and long-term maintenance jobs identified in your maintenance, repair and replacement plan (MRRP). Let's maintain your community together!

We're really good at this

With our legal, operational and financial expertise, and because we're involved from start to finish, nothing escapes our scrutiny... When we manage your 10-year MRRP the king makes sure that your community's managing agent, body corporate, trustees, unit owners and residents have all the right info, at the right time. So the best decisions are made and your community is immaculate and compliant, all the time.

Different kinds of maintenance

Your managing agent deals with what we call 'event based' maintenance. This is the day-to-day fix-its and the unscheduled repairs and replacements sometimes needed in emergency situations... Like after a lightning strike.

King Price community insurance has all the expertise to deal with the 'time based' maintenance that's highlighted in the MRRP we prepare for you. Because we have a network of experienced planners and project managers, expert suppliers, costing and supply chain management expertise, industry-leading technology, and a single point of contact to keep everyone connected, we can get the job done quickly, cost-effectively, compliantly and with the least possible disruption to your community.

We're big... But not simply for the sake of saying it

Our size in the market gives us purchasing power. This means that we can harness economies of scale to reduce your costs and negotiate preferential rates. The king passes these savings on to you!

We work with a pre-approved supply chain, which means we can monitor the quality of work we do for you. All our contractors are bound to service level agreements that are regularly revisited. Every month we compile detailed cost/saving reports and supplier performance reports. We also review our suppliers and test the markets annually, to ensure continued value-for-money for you.

Please note: While we're able to source specialised suppliers for each project we undertake for you, we're also flexible enough to manage your scheme's existing supply chain if we need to.

24/7 service

Your residents will also love the fact that they can arrange emergency call-outs from the comfort of their couches… By logging onto your community's dedicated portal or by calling our 24/7 emergency number.

Our call centre staff are trained to deal with all emergency scenarios, from plumbing to electrical services. They have back-up from team leaders and a quality assurance coach to ensure that we consistently deliver on our promise of royal service. We confirm appointment details via SMS or email and the repair process can be monitored via your community's portal.

When the work is done, unit owners pay the repairman directly and they can rate their maintenance experience. Very simply, when you insure your community scheme with the king, or appoint us to project manage your planned maintenance contracts, our royal maintenance access services are just a call, click or tap away for each unit owner or tenant.

  • We promise 3 things when we undertake to manage long-term maintenance for our clients.
  • Firstly, we know what the law says and we'll never compromise your compliance. Secondly, we have an integrated approach to performance management, so any works we undertake for you are optimised for quality, speed and price. Thirdly, our project management tools and skills are top-notch.
  • Plan and co-ordinate all your major capital works.
  • Select contractors, supervise their work and certify their payments.
  • Prepare tender/quotation documents, including drawings and specifications.
  • Pre-qualify contractors to simplify the tender/quotation process.
  • Receive tenders/quotations, handle enquiries, analyse the submissions and make recommendations to your body corporate.
  • Assist with post-tender negotiations if these are needed and are in your interest.
  • Liaise with contractors.
  • Prepare contract documents and help with determining owners' contributions to maintenance costs, if necessary.
  • Submit a site supervision plan that covers the site inspection arrangements.
  • Manage health and safety compliance in alignment with OHSAS 18001 certification.
  • Supervise and report on the quality of the works, in accordance with the approved site supervision plan.
  • Report on the progress of the works.
  • Communicate with your unit owners and body corporate.
  • Advise on variation of works, if necessary, and prepare cost estimates for these.
  • Process applications for interim payments and claims from contractors.
  • Certify substantial completion of work and compile 'faults lists' for fixing during the defects liability period.
  • Monitor the progress and quality of work on the 'faults list' and issue a certificate of completion before the end of the defects liability period.
  • Keep records of when maintenance is done and what work is carried out.