In a nutshell...
Your managing agent probably maintains your community scheme’s common areas, and unit owners are responsible for keeping their sections ship-shape. But, while managing agents are qualified to deal with brick-and-mortar issues, owners often aren’t. So, to help, our maintenance access service is automatically included when you insure your buildings with the king, and also when we manage your 10-year maintenance, repair and replacement plan (MRRP).
It’s all about the owners
Every year, unit owners typically spend between 0.5% and 4.0% of their unit’s value on repairs and maintenance… Imagine you could tell them that you could reduce this amount!
You can save real money when you recognise and repair small things before they turn into big things, and this is why your managing agent stays on top of maintaining your scheme’s common property. This is also why we’ve developed the king’s care maintenance access service, which puts unit owners in touch instantly with the right repair-men at the right time, anytime, enabling them to stay on top of the maintenance needs of their private sections.
Your residents will also love the fact that they can arrange emergency call-outs from the comfort of their couches, either by logging onto your community’s dedicated portal or by calling our 24/7 emergency number.
Our call centre staff are trained to deal with all emergency scenarios, from plumbing to electrical services, and they have back-up from team leaders and a quality assurance coach to ensure that we consistently deliver on our promise of royal service. We confirm appointment details via SMS or email and the repair process can be monitored via your community’s portal.
When the work is done, unit owners pay the repair-man directly and, at the same time, they have the opportunity to rate their maintenance experience. Very simply, when you insure your community scheme with the king, or you appoint us to project manage your planned maintenance contracts, our royal maintenance access services are just a call, click or tap away for each unit owner or tenant.